Service & support

Join the automation era and start your own frozen yogurt and ice cream business with our innovative soft-serve vending machine.

support packages

Our success is your success.

Below are our two support packages. Every kiosk purchase includes our standard support. The white glove service is offered as a recommended option.

Items

Standard

White glove

Pricing per kiosk
$0
ANSI/NSF certification mark
Included
Included
Dedicated success manager
Included
Included
Online client portal and training materials
Included
Included
Software Pro Version upgrade
$65/month
$60/month
Shipping
Included
Included
Recommended food vendor sheet
Included
Included
Installation
-
Included*
Custom machine wrap design
-
Included
Third party location assistance.
-
Included.
6 month guarantee
Promo codes
Requires software subscription
Requires software subscription
Bella's software training and Nayax setup
Self-guided via client portal
Assisted guidance
On-site training
-
1 day
Email support
Unlimited
Unlimited
Phone support
5, 30 min. sessions.
30 days post installation.
Unlimited
Video chat support
-
10, 30 min. sessions.
Authorized technician service
Billed at $70/hr.
Billed at $60/hr.
Managed services
Contact for pricing
Contact for pricing

*Installation does not include any onsite electrical evaluation or changes to electrical outlets or circuits.
*If your machine requires service from an authorized technician, you'll be billed at the listed rate + parts costs.

technician network

When issues arise, we're here.

Should an issue arise with your machine and your unsure how to correct it, you'll be able to log a technical support issue ticket in your client portal. With you, we will determine the issue and connect you with one of our authorized technicians.

securing a location

Getting a vendor agreement in place.

If you need help finding and securing a location under a vendor agreement, we can take this on for you and we guarantee the success of the location for up to 6 months.

Contact us
shipping

No hidden fees on this one.

We'll ship your machine directly to your requested address FREE of charge anywhere in the continental 48 states

Automate your income,
and start living more.

I'm ready to talk
kiosk packages

Work 1 hour, every 2-3 days.
Let the machine do the rest.

✅ Free shipping
✅ No minimum investment required.
✅ No franchise fees
✅ No royalties
✅ No monthly SaaS fees
✅ On-site training
✅ 12-month parts warranty
✅ Location contract with 6 month guarantee
✅ Recommended national food suppliers
✅ Support staff to ensure your success
✅ Open 24/7

$ 75.00 USD
$ 65.00 USD
Pro software upgrade

The pro software upgrade is an option for operators looking to have the added benefit of receiving text/email alerts, creating promo codes, getting advanced sales reporting and seeing a more robust set of data for their machine's status and health.

CHOOSE package
$ 3,499.00 USD
$ 2,999.00 USD
White glove service

Let us handle the bulk of the work. This add on option includes installation, onsite training, location agreement assistance, extended technical support and more.

CHOOSE package
$ 19,700.00 USD
$ 16,999.00 USD
Starter (1 kiosk)

1 kiosk and our starter kit. Price includes shipping, free access to our client software portal, a 1-year manufacturer's warranty and a dedicated success manager.

CHOOSE package
$ 59,097.00 USD
$ 50,697.00 USD
Entrepreneur (3 kiosks)

3 kiosks and our starter kit. Price includes shipping, free access to our client software portal, a 1-year manufacturer's warranty and a dedicated success manager.

CHOOSE package
$ 98,485.00 USD
$ 84,495.00 USD
Pro (5 kiosks)

5 kiosks. Price includes shipping, free access to our client software portal, a 1-year manufacturer's warranty and a dedicated success manager.

CHOOSE package
faq

You've got questions...
we've got answers.

How do I use the cost and revenue sheet templates?

After your purchase, you'll be prompted to download a copy of all the templates included in the starter kit. Inside, you'll have clear direction on how to adjust inputs to achieve new outputs. Don't worry though, the default values go a long way in understanding the baselines.

Is this a franchise?

Bella's is not a franchise. We provide the equipment and the basic tools you'll need to start your own automated kiosk business.

Can you help me secure a location to place my Bella's kiosk?

Yes. This is a service we offer but at an additional price. It's not included with a kiosk purchase. Please inquire via email or phone.

After I purchase a kiosk package, what happens?

After your purchase, you can expect a 90 day or less lead time before delivery. The days following your purchase, your success manager will go through the starter kit contents with you and answer any questions you may have.

I own another type of business. How can Bella's help me increase my revenue streams?

If you're an existing business owner and not interested in purchasing your own automated kiosk, we're happy to work with you in placing a kiosk in your business. We have both a hands on and off approach depending on your wants and needs. This really means we either operate it ourselves or you manage the operations of it. In either case, it will likely be a revenue share model we can work out. Feel free to get in touch with us to discuss.

Is there a warranty? What if a part malfunctions?

We include a set of popular spare parts with your initial purchase to cover you in case of an unexpected part malfunction. If you need other parts as a result of normal wear and tear, you can purchase them from us on our parts store. All kiosks come with a 12-month manufacturer's warranty. The manufacturer warranty covers parts at no additional cost should there be a malfunction due to manufacturer fault and not normal wear and tear. Any damage done to the kiosk and all parts therein, as a result of poor handling, will not be covered under the warranty.

My success manager and I still can't fix my machine

If you and your success manager are unable to get your machine back up and operational, we will help you source a local resource to fix the issue. This will be done after we diagonse what we really think is the problem. This likely means we will be in direct communication with our manufacturer and working with them to determine who would be best suited to fix your particular issue. For example, if your soft-serve machine is not functioning correctly, it may be that a part inside your mixing unit needs replaced and a local technician can replace it for you after you've purchased replacement on our shop page.

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